UX Writing Case Study: Interstitial Error Message

Wes X
2 min readMay 26, 2021

The Problem

The user works in graphic design. While critiquing a design in a mobile app, their phone abruptly turns off. When they restart the phone, they reopen the app.

The Solution

I needed to write a message that the user will read upon reopening the app. I started with the basics. What do the users need to know?

Their work was saved

They can return to the doc

They can safely go somewhere else

What steps (if any) do they need to take to recover their content?

What if they can’t recover the content?

The Constraints

Headline: 40 Characters Max

Body: 140 Characters Max

Button(s): 20 Characters Max

First Draft Issues

As usual, the first version was too verbose.

The Solution

I used the “Jobs to be Done” Method to narrow the focus on tasks. This was a stressful moment and simplicity was key.

When the app crashes…



Wes X

Politics, gun safety, & society–with a curious mind. Join the conversation!